Make IT Problems Last Year’s Problems

Around the world, the new year is a time for celebration. It’s a time to reflect and a time we typically resolve to make the most of coming 12 months. We do this by leaving last year’s problems precisely where they belong, in the past year.

Many manage to adopt this approach in their personal lives, but it pays enormous dividends to apply it to our businesses too.

Cleaning up open issues from previous years gives you and your team free reign to make the next year a record-breaking success with nothing to hold you back. Intermittent IT problems, network slowdowns, printing issues, and unavailable resources can all be left in the past.

Starting the year off with a clean IT slate simply leaves you to handle the business areas which you do best.

Set Your Network Straight

If your only relationship with IT last year involved calls to fix broken systems then it is time to have your IT fixed up for good. Break-fix relationships can add stress to both your company and your IT provider.

While getting up and running fast and fixing breaks to get back on track is a clear priority, more can be done to ensure breaks don’t happen and downtime is avoided. Repeated break-fix call outs waste large amounts of time to troubleshoot, diagnose, and patch an unfamiliar system every time it has an issue.

Using IT to set you up right means using knowledge and experience gained over time to right the ship and keep the whole system working together.

The same experience configuring your network top to bottom can be called on again to update or change it as requirements and projects shift. With a complete system picture, less time can be spent on troubleshooting, and more can be allocated to just getting work done.

Sports Car IT

IT with long-standing issues and bugs, ones that staff have gotten accustomed to working around, can be like running an old vehicle. It’s often more expensive to maintain an old car than purchase something more modern requiring less maintenance. An old car requires more parts, becomes less efficient, uses more oil, and is more likely to suffer breakdowns too. The same is true of old IT.

The cost over time of a well-configured system can often be the same or even less than fixing broken issues on the old one. The difference is a dramatic difference in downtime and lost productivity. Better IT means getting where you need to be, faster.

Your Staff Deserve IT

Nothing distracts employees from a task more than unexpected downtime or systems failures. Whether getting crucial documents Friday afternoon, or attempting to settle into work Monday morning; bad IT is frustrating, disheartening, and time-consuming.

One of the hardest but most rewarding elements to cultivate in a company is good staff morale. When you have it, productivity goes up, turnover goes down, and the business environment is vastly improved for everyone. When you don’t have it, the workday is that much tougher for everyone.

Workflow issues are well known to be one of the top contributors to poor morale. Slow machines, unavailable printing, and interruptions cause more knock-on issues than just the IT department can fix. Good employees need and deserve the right tools for the job.

A Better Way to Operate

Use the new year as a golden opportunity for a fresh start on your IT. An assessment of your system by IT professionals will diagnose issues and give you a complete guide to get back on track. Whether caused by a configuration error, bad devices, or something else; we’ll track down the causes and leave them to be forgotten about.

There’s never a better time to establish a managed IT services relationship. Contracting professional services can put an end to system bottlenecks, configure your system right, and advise on the best course to take into the new year.

The most important decision you can take into the year ahead is to stop addressing IT issues as they happen. Take charge of your IT and fix the underlying causes holding you up.

Give us a call today at 01506 667990 to start a service relationship that will see your business take off into a very happy new year.

6 Ways Technology is Changing Healthcare · 4 Corner IT

6 Ways Technology is Changing Healthcare

Technology is a well-accepted
facet in healthcare that’s changing the lives of both doctors and patients.
Although it has gotten a bad rap from a small percentage of tech users in
society, it’s still safe to say that – the pros outweigh the cons in this
department.

There are numerous benefits
technology has laid for us in recent years and we can’t even begin to enumerate
them one by one (we’d need pages for that!). And speaking of healthcare, this
significant sector in society also has the technology
to thank for its successful agenda.

If you are a digital-illiterate
who’s at loggerheads with this highly-esteemed advancement, here are six ways
to convince you how technology is changing healthcare.

1.  Efficient Diagnostic Reports

Can you imagine hospitals without
X-ray devices, CAT scanners or MRI machines? People should thank their lucky
stars these were invented, otherwise, a lot of diseases and conditions will be
misdiagnosed without the help of these pieces of equipment. Diagnostic reports
are vital in the healthcare industry. Technology aids in physical exams,
testing results, garnering patient health status, and the list goes on. Due to
more efficient diagnostic reports, a lot of medical institutions have shied
away from inaccurate diagnostic procedures that lead to errors. Some advantages
of digital diagnostic methods are:

•    Fast and quick navigation

•    Easy and visceral data displays

•    Convenient data retrieval

•    Timely results

•    Accurate evidence

•    Streamlined work procedures

2.  Patients Take Control of their Health

When patients are dealing with
recurring illnesses, it’s essential to always keep up-to-date information on
the proceedings. Communication is hindered in some countries where gadgets and
broadband internet are scarce. On the other hand, patient portals are now
giving patients control to take over their entire life by monitoring their
health information online. With everything uploaded online and easy access to
the portal, patients can better understand their medical condition. However,
let’s not forget the fact that there have been a lot of security breaches in
the past – an important drawback to digital dependence. In terms of patient
portals, it’s critical to use the most reliable  methods to protect
patient information at all times.

3.  Interactive Communication

How many of you here are
absent-minded? How many of you here are busy? Or better yet, how many of you
here are scared to communicate with their doctors? Email platforms and other
instant messaging software are bridging the gap between hustling doctors and
patients alike. There are excellent emailing features which automatically
remind a patient if they have upcoming follow-up appointments or tests.

4.  Revolutionized Health Monitoring Devices

As I’m typing this, my heart rate
is 70 beats per minute with a resting heart rate of 57 (yes, it’s low, I’m an
athlete). It’s my fitness watch! Technology has really outdone itself with
these cutting-edge health monitoring devices. If you search online, we’re sure
you can find some of these:

•    Fitness watches that monitor your heart
rate, sleeping patterns, calories burned, and more

•    A portable gluten tester which counts your
glucose levels

•    Blood pressure monitors have also gone
wireless these days

•    EKG app that lets you read your heart’s
status in your mobile phone

•    A scarf which has an integrated air filter
that fights off external toxic elements

•    A headband which tracks your brain’s
activities and helps you manage stress

The list is endless!

5.  Robotics for Convenience

AI has offered people convenience
in their daily lives. Take for example Echo, Alex or Roomba, these AI robots
can aid in the day-to-day minor tasks like turning the lights on, weather
reports or even cleaning the house! In healthcare, robotics also helps doctors
and nurses in their daily tasks such as transporting supplies, locating proper
vessels and tubes or alerting for assistance. Disabled patients also take
advantage of robotics through rehabilitation.

6.  Prevent the Onset of Pandemics

Let’s look back to the biggest
and most unfortunate Ebola outbreak in history which happened in Africa from
2015 to 2016 and killed more than 11,000 people. Africa, an underprivileged
country with the minority deprived of internet access, is susceptible to
various epidemics due to the lack of fast communication between the government
and its people. The use of technology can help warn people of epidemics present
in their location and it also educates them on the proper measures whenever an
onslaught occurs.

It’s a given fact that some conventional people often question why technology is important in healthcare and that’s okay. A lot of different technological breakthroughs in the health industry has really motivated innovators and medical institutions to prove to everyone that technology is now a momentous part of the future of healthcare.

Author Bio: Kerry Brooks, driven by the passion for blogging, writes about health, beauty, fashion, food, travel and more. She loves to spend her time travelling. She also blogs at KemperMedical, one of the leading national and global distributor of premium medical products including radiation protection products and radiology/ medical imaging supplies.

The Top 5 IT Security Problems for Businesses

Companies that suffer security breaches nearly always have one of these IT security problems. Is your company guilty of any of them?

No Backups

A shocking number of businesses are not backing up their data properly.  According to market research company Clutch, 60 percent of businesses who suffer a data loss shut down within six months.

Not only should every business be fully backing up their data, but their backups should be regularly tested to work too.  It’s a step that businesses miss surprisingly often. Many businesses don’t find out that their backup can’t be used until it’s already too late.

Reactive and not proactive

The world is constantly changing.  The IT world doubly so.  Attackers are always figuring out new ways to break into businesses, hardware evolves faster than most can keep up, and old systems fail due to wear and tear far quicker than we would like. A huge number of businesses wait until these issues impact them directly before they respond.  The result is higher costs, longer downtime, and harder hitting impacts.

By responding to hardware warnings before it fails, fixing security holes before they’re exploited, and upgrading systems before they are out of date: IT can be done the right way. Being proactive about your IT needs means systems don’t have to break or compromised before they are fixed.  The result for your business is less downtime, fewer losses, and lower IT costs.

Weak Passwords

A surprising number of people will use the password “password” to secure some of their most important accounts.  Even more still will write their own password on a post-it note next to their computer.  In some cases, many will even use no password at all. Strong passwords act, not only as a barrier to prevent unwanted entry but as a vital accountability tool too.  When system changes are made it’s often essential that the account that made changes is secured to the right person.

With an insecure password or worse; none at all, tracking the individual responsible for reports or accountability becomes impossible.  This can result in both auditing disasters on top of technical ones.

Insufficient Staff Training

Humans in the system are commonly the weakest point in IT security.  Great IT security can be a bit like having state-of-the-art locks on a door propped open with a milk crate.  If staff aren’t trained to use the lock, it’s worth nothing at all.

Often times businesses can justify spending big on security for the latest and greatest IT defences.  The very same firms may exceed their budget and spend almost zero on training staff to use them. In this instance, a little goes a long way.  Security training can help staff to identify a threat where it takes place, avoiding and mitigating damage, often completely.

Weak Data Controls

Some companies can take an ad-hoc, fast and loose approach to storing professional data.  Often crucial parts can be spread across many devices, copied needlessly, and sometimes even left unsecured. Client data can be found regularly on employee laptops, mobile phones, and tablet devices.  These are famously prone to being misplaced or stolen out in the field along with vital client and security data.

It can be easy for both employees and firms to focus on the costs of devices and hardware purchased for the business.  The reality is that the data held on devices is almost always worth many times more than the device that holds it. For many firms, their approach to data hasn’t been changed since the firm was first founded.  Critical data is often held on single machines that haven’t been updated precisely because they hold critical data.  Such machines are clearly vulnerable, outdated, and prone to failure.

Common problems with simple solutions

Each of these common issues have simple solutions to secure against IT failure.  With a professional eye and expertise in the field, every business should be defended against IT issues that risk the firm.

If you need help securing your IT to protect your business, give us a call at 015066 67990.

IT Service Management: Greater ROI and Efficiency

This is not fake news: IT Service Management(ITSM) can have a significant impact on your business’s return on investment(ROI) and improve your overall productivity and efficiency. How can using IT service management in your business help you accomplish all the business goals you have set?

Return On Investment

So now that you know that your company’s ROI can be impacted by IT Service Management, you are probably also wondering how it can do this. The procedures and processes that are used by ITSM can help your company envision your daily workflow so you can eventually become more efficient and so that you can save money. Efficiency and cost savings do not just take place in your workplace’s IT department; these things will happen across every department in your workplace.

As a result of greater efficiency in all departments, the impact on your company’s bottom line will be tremendous. The data that can be recorded by IT Service Management can give your company relevant information about what type of problems you may run into, which will give your business the opportunity to take the right measures ahead of time. ITSM can help your company make tough decisions about which processes and strategies should be pursued.

Efficiency

Since IT will create multiple changes across the entire workplace, your company’s operational efficiency can be improved with greater IT service. When all of your employees are using the same resources and tools, it will make it easier to implement and integrate new procedures. When your workplace uses the right tools and the right technology, this can result in more opportunities to streamline and automate your processes.

Streamlining multiple processes can eventually result in greater productivity and higher efficiency. IT service management can be used to improve all of your departments, not just your IT department. When you can reduce human mistakes across the board, you will have the cost-saving and efficiency solution you have been searching for.

  • Are you looking to make an investment in your entire workplace?
  • Do you want to find out how ITSM can translate into greater workplace efficiency?
  • Do you want to find better ways to achieve your goals?

Contact us today for more information on IT service management.